SmallBizGenius Analysis
LONGER receives overwhelmingly positive reviews for its laser engravers and 3D printers, with customers consistently praising the company's exceptional customer service and the quality of its products. While some users have reported initial setup challenges or occasional product defects, the responsive and helpful support team generally resolves these issues quickly and effectively.
Category Breakdown
Scores based on analysis of 288 recent reviews
Customer Service
9.5/10Reviewers consistently praise LONGER's customer service, highlighting the team's responsiveness, helpfulness, and willingness to go the extra mile to resolve issues. Many reviewers specifically mention individual support staff members like Ryan and Asta, noting their prompt replies, detailed instructions, and even remote assistance.
65 reviews mention thisProduct Quality & Performance
8.0/10Many customers are satisfied with the quality and performance of LONGER's laser engravers and 3D printers, noting their sturdy construction, ease of use, and ability to produce high-quality results. Several reviewers mention specific models like the Ray5, B1, and LK series, praising their capabilities for engraving, cutting, and 3D printing.
40 reviews mention thisEase of Use & Setup
7.0/10Many reviewers find LONGER products easy to assemble and set up, even for beginners. Some reviewers mention that the machines are up and running in minutes, allowing them to quickly start their first projects.
15 reviews mention thisValue for Money
8.0/10Customers frequently mention that LONGER products offer excellent value for the price, providing a good balance of features, performance, and affordability. Reviewers often compare LONGER to other brands, highlighting its competitive pricing and overall quality.
10 reviews mention thisWarranty & Replacements
9.0/10LONGER receives positive feedback for its warranty policy and willingness to replace defective parts or even entire machines. Customers appreciate the company's prompt response and commitment to resolving issues, even when products are out of warranty.
8 reviews mention thisTechnical Support
8.5/10Reviewers appreciate LONGER's technical support, noting their expertise and ability to provide helpful solutions to technical problems. Customers mention receiving firmware updates, replacement cables, and detailed instructions to resolve issues.
7 reviews mention thisPros & Cons
What Customers Love
"Longer has the best customer service I've had the pleasure of working with in a long time! I talked to Ryan an amazing employee through emails that came through in a timely manor, he solved my problem..."
"I have the LK5Pro and couldn't be happier with the quality and value of the unit."
"The machine was up and running in few minutes... and I've been able to start my first creations..."
"My B1 40W laser stopped working and I contacted the support team. They immediately responded and determined the laser should be replaced under warranty. The laser is on its way. That is great customer..."
"Longer support team sent me the fitting cable and gave me a link to the adequate firmware upgrade."
Common Complaints
"Purchased a Ray 5 10w and out of the box it’s not working. The screen flashes a bright light upon turning on and you can hear a pop like electrical."
"Do not trust these reviews. They tried to bribe me to leave a good review here. Their customer service is nearly impossible to get a hold of. You call the phone number and they don't call you back."
"I was having trouble upgrading my 10w laser engraver to a 30w. The instructions are low DPI and hard to read."
"The laser is pretty awesome! I don’t recommend the camera option because I’ve had no good results with it"
"Great company as far as product “when they have it”. But there seems to be some miscommunication at times between supplies and vendors or maybe even staff."
Common Questions About Longer
Answers derived from customer review patterns
Is LONGER legit and trustworthy?
Based on the analyzed reviews, LONGER appears to be a legitimate and trustworthy company. The vast majority of reviews are positive, with customers praising the quality of their products and, especially, their customer service. While a few reviewers reported initial product defects or difficulties getting through to customer service by phone, the overwhelming consensus is that LONGER is a reliable company that stands behind its products and is committed to customer satisfaction. The company's willingness to provide replacements, firmware updates, and personalized assistance further reinforces its credibility.
Based on 95 reviewsDoes LONGER have good customer service?
LONGER's customer service is consistently praised in the reviews. Customers highlight the team's responsiveness, helpfulness, and willingness to go the extra mile to resolve issues. Many reviewers specifically mention individual support staff members like Ryan and Asta, noting their prompt replies, detailed instructions, and even remote assistance. The positive feedback suggests that LONGER prioritizes customer satisfaction and provides excellent support to its customers.
Based on 65 reviewsIs LONGER worth it for small business?
For small businesses seeking affordable and reliable laser engraving and 3D printing solutions, LONGER appears to be a worthwhile option. The products are generally well-regarded for their quality and performance, and the company's exceptional customer service can be a valuable asset for small business owners who may need assistance with setup, troubleshooting, or maintenance. While some customers have reported occasional product defects, the company's willingness to provide replacements and support suggests that it is committed to ensuring customer satisfaction.
Based on 40 reviewsWhat is LONGER's return policy like?
The reviews do not provide specific details about LONGER's formal return policy. However, several reviewers mention that the company readily provides replacements for defective parts or even entire machines, suggesting a flexible and customer-friendly approach to returns and exchanges. Customers appreciate the company's willingness to resolve issues, even when products are out of warranty, indicating a commitment to customer satisfaction beyond the standard return window.
Based on 8 reviewsAre LONGER laser engravers easy to use for beginners?
Many reviewers indicate that LONGER laser engravers are relatively easy to use, even for beginners. Customers mention that the machines are easy to assemble and set up, and that they are able to quickly start their first projects. The availability of helpful customer service and technical support further contributes to the ease of use for novice users, providing guidance and assistance with any challenges that may arise.
Based on 15 reviewsLooking for Something Different?
Compare Longer against 28 similar industry supplies options.
View Alternatives